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Order FAQ

What credit cards do you accept for payment?

For your convenience, we accept American Express, Discover, Mastercard or Visa.

Refund Policy

Here at Amish Pie Company, we stand behind our products.

If you are not absolutely thrilled with your purchase from Amish Pie Company, for any reason at all we'll cheerfully replace your purchase or refund your money, whichever you prefer. When you order from Amish Pie Company, your satisfaction is always unconditionally guaranteed... so you can order with complete confidence. If at any time you have problems with an order, simply contact Customer Service.

Our Toll-Free phone number is 866-919-5956.
Department Hours (Eastern Standard Time):
Weekdays 7:00am to 5:00pm
Saturday 8:00am to 7:00pm
Sunday Closed

Or, feel free to send us an email 24 hours a day 7 days a week, using our email contact form. Please make sure to include as much order information as possible, to help us expedite your request.

Order Cancellation

Due to the nature of our products, a placed order cannot be cancelled.

Return Policy

Due to the nature of the product, we do not except returns. Any issues with your order will be handled with our refund policy.

Where do we ship?

We sell and ship our fabulous products in the Continental United States only. We apologize for any inconvenience that this may cause.

Shipping Policy/ Method

Amish Pies currently offers the following shipping methods:
· UPS 2nd Day Air® takes 2 business days from when the material ships.
· UPS Next Day Air® takes 1 business day from when the material ships.

Note - if placing an order that needs rush delivery it must be placed before 12 pm (EST). Orders placed after 12 pm are not guaranteed to ship the next business day. Therefore, it is probably best to call 866-919-5956 and order through Customer Service so you can express your need for a rush delivery.

When should my order arrive?

Processing time from when the order is placed is typically 24 hours, Monday-Friday. At times, processing delays can occur during heavy shipping periods. All orders placed online, requiring overnight delivery needs to be placed prior to 12:00 pm (EST) in order to guarantee delivery. If in doubt, it is best to place your order by phone with Customer Service, 866.919.5956 Monday-Friday. Once the order is processed, timing for delivery is based on the shipping method that you chose.

Ownership of copyright

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by Amish Pie Company and its licensors.

Copyright license

Amish Pie Company grants to you a worldwide non-exclusive royalty-free revocable license to:

· view this website and the material on this website on a computer or mobile device via a web browser;
· copy and store this website and the material on this website in your web browser cache memory; and
· print pages from this website for your own [personal and non-commercial] use.

Amish Pie Company does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without Amish Pie Company's prior written permission.